The SAME global service

We always support you

At SAME, we attach great importance to customers and their time.

No matter where you need help at any time and place, our professional service team will take immediate action to provide you with first-class support around the clock, thereby minimizing the downtime of your waterjet system.

Can SAME’s complete service and support maximize your profits? 

let us see.

What are the complete
Pre-sales services

SAME staff are producing machines
Focus on your needs :

Tell us your needs or questions about waterjet machines and the waterjet business. We will go all out to help you find the most suitable waterjet solution.

Free consultation and market analysis :

Providing free consultation and laser market analysis can help you start your waterjet business and use SAME’s high-quality, economical waterjet cutting machine to get a return.

Customized machine solutions and technical support :

Support customized services and free trial cuts to meet various business needs. Each SAME waterjet cutting machine provides lifetime technical support.

Business cooperation :

Whenever we always welcome you to visit our factory and office, you will see the processing effect of the waterjet cutting machine more intuitively.

In addition to the complete pre-sales service

You also need a customer service that gives you security

SAME staff is debugging the machine
shipment service :

We will take the most reasonable and security packing way, with wooden cases and all kinds of soft packing material, as well as airbags, so that make sure the machine arrive your place safely.

Installation & commissioning :

We will send an engineer to your site to help you install the machine and test it to ensure the smooth development of your business.

Training Services :

Our engineer will learn your staff how to use the machine and do the machine maintenance.

Quality assurance :

Provide 12 months or 2500 working hours warranty, and ensure long-term spare parts supply.

set your needs

Talk to our water jet specialist

Professional & fast

Service team, you will know

The service team with 24 years of experience is committed to providing fast support to all customers, and we look forward to providing you with a perfect solution for your waterjet business.

SAME sales team

We can provide you with help on how waterjet cutting can increase profits


Susan Liang

[email protected]

SAME Technical Support Team

We can solve any waterjet technical problems on the machine for you



[email protected]



[email protected]


Keny Wu

[email protected]

SAME customer service team

You can ask us for all questions about the order

SAME waterjet customer service team-zoe zheng

Zoe Zheng

[email protected]

SAME waterjet customer service team-Emily Luo

Emily Luo

[email protected]


Karen Li

[email protected]

And also these

Training & Machine Support


Machine Training

One on one machine training during machine set up


Over Phone Support

Trouble shoot issues over the phone or video


On Site Support

Use our chat service 24/7 to connect with a technical support team member


Local Service

Local service in Australia, Europe, United States, Asia


Repair & Maintenance

Minimise machine down time with onsite services


Video Training Series

Gain access to our video library of video training material


On Site Support

Use our chat service 24/7 to connect with a technical support team member


Video Training Series

Gain access to our video library of video training material


Would you like to be part of our top team?

Come on, join us, contact us>>

SAME-waterjet warehouse-administrator

request more information

We Will Give You A Satisfactory Solution

Talk with Waterjet Expert Now!