The SAME global service
We always support you
At SAME, we attach great importance to customers and their time.
No matter where you need help at any time and place, our professional service team will take immediate action to provide you with first-class support around the clock, thereby minimizing the downtime of your waterjet system.
Can SAME’s complete service and support maximize your profits?
let us see.
What are the complete
Pre-sales services
- Pre-sales Service :

Tell us your needs or questions about waterjet machines and the waterjet business. We will go all out to help you find the most suitable waterjet solution.
Providing free consultation and laser market analysis can help you start your waterjet business and use SAME’s high-quality, economical waterjet cutting machine to get a return.
Support customized services and free trial cuts to meet various business needs. Each SAME waterjet cutting machine provides lifetime technical support.
Whenever we always welcome you to visit our factory and office, you will see the processing effect of the waterjet cutting machine more intuitively.
In addition to the complete pre-sales service
You also need a customer service that gives you security
- After-sales Service :

We will take the most reasonable and security packing way, with wooden cases and all kinds of soft packing material, as well as airbags, so that make sure the machine arrive your place safely.
We will send an engineer to your site to help you install the machine and test it to ensure the smooth development of your business.
Our engineer will learn your staff how to use the machine and do the machine maintenance.
Provide 12 months or 2500 working hours warranty, and ensure long-term spare parts supply.
Professional & fast
Service team, you will know
The service team with 24 years of experience is committed to providing fast support to all customers, and we look forward to providing you with a perfect solution for your waterjet business.
SAME sales team
We can provide you with help on how waterjet cutting can increase profits
SAME Technical Support Team
We can solve any waterjet technical problems on the machine for you

Teng
+86-2089680086

Song
+86-2089680086

Keny Wu
+86-2089680086
SAME customer service team
You can ask us for all questions about the order

Zoe Zheng
+86-2089680086

Emily Luo
+86-2089680086

Karen Li
+86-2089680086
And also these
Training & Machine Support

Machine Training
One on one machine training during machine set up
Over Phone Support
Trouble shoot issues over the phone or video
On Site Support
Use our chat service 24/7 to connect with a technical support team member
Local Service
Local service in Australia, Europe, United States, Asia
Repair & Maintenance
Minimise machine down time with onsite services
Video Training Series
Gain access to our video library of video training material
On Site Support
Use our chat service 24/7 to connect with a technical support team member
Video Training Series
Gain access to our video library of video training material
