SAME global service

We always support you

At SAME, we attach great importance to customers and their time.

No matter where you need help at any time and place, our professional service team will take immediate action to provide you with first-class support around the clock, thereby minimizing the downtime of your waterjet system.

Can SAME’s complete service and support maximize your profits? 

let us see.

What are the complete
pre-sale services

SAME staff are producing machines

Tell us your needs or questions about waterjet machines and the waterjet business. We will go all out to help you find the most suitable waterjet solution.

Providing free consultation and laser market analysis can help you start your waterjet business and use SAME's high-quality, economical waterjet cutting machine to get a return.

Support customized services and free trial cuts to meet various business needs. Each SAME waterjet cutting machine provides lifetime technical support.

Whenever we always welcome you to visit our factory and office, you will see the processing effect of the waterjet cutting machine more intuitively.

Besides Complete Pre-Sales Service

You also need after-sales service that gives you peace of mind

SAME staff is debugging the machine

We will take the most reasonable and security packing way, with wooden cases and all kinds of soft packing material, as well as airbags, so that make sure the machine arrive your place safely.

We will send an engineer to your site to help you install the machine and test it to ensure the smooth development of your business.

Our engineer will learn your staff how to use the machine and do the machine maintenance.

Provide 12 months or 2500 working hours warranty, and ensure long-term spare parts supply.

put your needs

speak to our waterjet specialist

Professional & fast

service team, you'll know

The service team with 24 years of experience is committed to providing fast support to all customers, and we look forward to providing you with a perfect solution for your waterjet business.

SAME sales team

We can provide you with help on how waterjet cutting can increase profits

SAME-Sales-Team-Susan-Liang

Susan Liang
+86-2089680086

info@swaterjet.com

SAME Technical support team

We can solve any waterjet technical problems on the machine for you

SAME-Waterjet-Technician-Teng

Teng
+86-2089680086

info@swaterjet.com

SAME-Waterjet-Technician-Song

Song
+86-2089680086

info@swaterjet.com

SAME-Waterjet-Technician-Keny-Wu

Keny Wu
+86-2089680086

info@swaterjet.com

SAME Customer Service Team

You can ask us for all questions about the order

SAME waterjet customer service team-zoe zheng

Zoe Zheng
+86-2089680086

info@swaterjet.com

SAME waterjet customer service team-Emily Luo

Emily Luo
+86-2089680086

info@swaterjet.com

SAME-waterjet-customer-service-team-Karen-Li

Karen Li
+86-2089680086

info@swaterjet.com

And also these

Training & Machine Support

2891398

Machine Training

One on one machine training during machine set up

3068348

Over Phone Support

Trouble shoot issues over the phone or video

OnSiteSupport

On Site Support

Use our chat service 24/7 to connect with a technical support team member

LocalService

Local Service

Local service in Australia, Europe, United States, Asia

RepairMaintainance

Repair & Maintenance

Minimise machine down time with onsite services

VTS

Video Training Series

Gain access to our video library of video training material

OnSiteSupport

On Site Support

Use our chat service 24/7 to connect with a technical support team member

VTS

Video Training Series

Gain access to our video library of video training material

Company

Want to be part of our elite team?

Come on, join us, contact us>>

SAME-waterjet warehouse-administrator